Introduction
Lunastra AI ("we", "our", or "us") is committed to protecting the privacy of our clients and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including our AI and automation solutions, and our SMS communication services.
Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, and other contact details.
Business Information: Company name, job title, and business contact information.
Usage Data: Information on how you use our website and services.
Communication Data: Records of your interactions with us, including SMS communications.
How We Use Your Information
We use your information for the following purposes:
To provide and maintain our services
To notify you about changes to our services
To provide customer support
To gather analysis or valuable information to improve our services
To detect, prevent, and address technical issues
To send appointment reminders and occasional marketing messages (with your consent)
SMS Communications
We use SMS to send automated reminders for appointments and occasional marketing messages. By providing your mobile number, you consent to receive such communications. We comply with all applicable laws and regulations regarding SMS messaging.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
With service providers who assist us in operating our business (subject to confidentiality agreements)
To comply with legal obligations
To protect and defend our rights or property
With your consent or at your direction
Important: We do not share mobile information with third parties or affiliates for marketing or promotional purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
The right to access your personal information
The right to correct inaccurate information
The right to delete your information
The right to object to or restrict processing of your information
The right to data portability
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
Children's Policy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we may have collected information about a child, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
info@lunastra.ai
Accessibility
This Privacy Policy is accessible to all end-users through our website. We are committed to ensuring that our privacy practices meet compliance standards for the collection and use of mobile phone numbers for messaging.